T&C's + Privacy

Terms and Conditions

Effective Date: January 16, 2025
Brand Name: Mr. Shine
Contact Information: contact@mrshine.store

Welcome to Mr. Shine! These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. By visiting or shopping at Mr. Shine, you agree to these Terms in full. If you do not agree, please refrain from using our website or services.


1. General Information

1.1. Company Overview: Mr. Shine specializes in innovative cleaning technology products designed to enhance your cleaning experience.

1.2. Changes to Terms: We reserve the right to update these Terms at any time without prior notice. Any updates will be effective upon posting on this page. Continued use of our website constitutes your acceptance of these changes.

1.3. Eligibility: You must be at least 18 years old to make purchases on our site. By using this site, you affirm that you meet this requirement.


2. Ordering and Payments

2.1. Product Information: While we strive to provide accurate product descriptions, we cannot guarantee that all descriptions are error-free, complete, or up to date.

2.2. Pricing: All prices are listed in GBP and include applicable taxes unless otherwise stated. Prices are subject to change without notice.

2.3. Payment Methods: We accept major credit cards, debit cards, and other payment options as displayed at checkout. Payments must be received in full before products are shipped.

2.4. Order Confirmation: Once your order is placed, you will receive an email confirmation. This does not guarantee the availability of the product.


3. Shipping and Delivery

3.1. Shipping Policy: Orders are processed and shipped within 3-5 business days unless otherwise stated. Delivery timelines depend on your location and the chosen shipping method.

3.2. International Shipping: Customs duties, taxes, and fees for international orders are the responsibility of the customer.

3.3. Delivery Issues: Mr. Shine is not liable for delays caused by external factors such as carrier delays or natural disasters. Please contact us if your order is delayed beyond a reasonable timeframe.


4. Returns and Refunds

4.1. Return Policy: We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.

4.2. Non-Returnable Items: Certain items, such as consumables or customized products, may not be eligible for return.

4.3. Refunds: Approved refunds will be processed within 10 business days and will be credited to the original payment method.

4.4. Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.


5. Limitation of Liability

Mr. Shine is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the value of the product purchased.


6. Intellectual Property

All content on the Mr. Shine website, including images, logos, and text, is the intellectual property of Mr. Shine and may not be used, copied, or distributed without our express written consent.


7. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the courts of England and Wales.


8. Contact Information

For any questions or concerns, please contact us at contact@mrshine.store.


Privacy Policy

Effective Date: January 16, 2025
Brand Name: Mr. Shine
Contact Information: contact@mrshine.store

Mr. Shine values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.


1. Information We Collect

1.1. Personal Information: When you place an order, sign up for newsletters, or contact us, we may collect personal details such as your name, email address, phone number, and shipping address.

1.2. Payment Information: We process payment details through secure third-party payment gateways. We do not store credit card information on our servers.

1.3. Usage Data: We collect information about how you interact with our website, including IP address, browser type, and pages visited.


2. How We Use Your Information

2.1. Order Fulfillment: To process and deliver your purchases, including managing payments and addressing customer support inquiries.

2.2. Marketing: To send you promotional emails about new products, special offers, or updates, with your consent. You may opt out at any time.

2.3. Improvement: To analyze user behavior and improve our website and services.


3. Sharing Your Information

3.1. Third-Party Services: We may share your data with trusted third parties, such as payment processors and shipping carriers, solely for the purpose of fulfilling your order.

3.2. Legal Obligations: We may disclose your information if required by law or to protect our legal rights.


4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.


5. Security

We implement industry-standard measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


6. Your Rights

6.1. Access and Correction: You have the right to request access to or correction of your personal data.

6.2. Data Deletion: You may request that we delete your personal information, subject to legal and operational obligations.

6.3. Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email we send.


7. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may impact your ability to use certain features.


8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.


9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.


10. Contact Information

For any questions or concerns regarding your privacy, please contact us at contact@mrshine.store.